Question 1

How long does a migration usually take?

Accepted Answer

If you're on one of the well-known legacy platforms, we move your data in a day: units, tenants, leases, balances. Those systems export in shapes we've already mapped, so there's nothing to invent. The cutover date is the looser part: your payment processor has to port existing payment methods, and that runs on their clock, not ours. It's usually quick. It's just not a date we'll pretend to know before we ask them.

Question 2

Can you import my existing tenant and unit data?

Accepted Answer

Yes. We support structured imports for tenants, units, leases, and balances, then validate the result with you before go-live.

Question 3

Do you support both French and English?

Accepted Answer

Yes. Stortech is fully bilingual across the product experience and core automated communications.

Question 4

Which integrations are currently available?

Accepted Answer

Core integrations include automated payments, built-in e-signatures, and ICT Protege GX/OpenTech for access control.

Question 5

What onboarding support do you provide?

Accepted Answer

We provide guided onboarding, migration planning, and help-center resources so your team can launch confidently.

Question 6

Can I record cash or check payments?

Accepted Answer

Yes. You can record offline payments to keep your accounting and tenant balances accurate.

Question 7

How is platform security handled?

Accepted Answer

Stortech uses role-based access controls, provider-level infrastructure security, and operational safeguards to protect your data.

Question 8

Are backups available?

Accepted Answer

Yes. Data is backed up through the platform stack with recovery procedures in place for operational continuity.

Question 9

Do I need to sign a long-term contract?

Accepted Answer

No. Pricing is designed to stay flexible so you can choose the plan and billing cycle that fit your business.

Question 10

Can I choose monthly or annual billing?

Accepted Answer

Yes. You can select either monthly or annual billing depending on your preference.

Question 11

How quickly can I get support?

Accepted Answer

Support response time depends on your plan and request type, with chat/email support available through our help channels.

Question 12

Can I export my data if needed?

Accepted Answer

Yes. Your business data remains yours, and export paths are available when needed.

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